gilt groupe Complaint
Reviewed by 
poor service from quality company
This review has been resolved or replied to by this company.
I've used Gilt Groupe for the past year and made several purchases. This past December I bought a picture frame with beveled glass that cost $150, it's for a relative's Birthday this August. I only bought it that far in advance due to the emails that Gilt sends out, it would have been the perfect gift. When I went to open the nicely boxed and linen wrapped frame, I noticed the beveled glass had chips, I even cut myself on the glass. I'm glad I opened it before wraping as a gift. I no longer use Guilt. They stand strongly behind their return policy & don't take into consideration that some folks may buy the right item for a future event. I've learned my leason & will never shop on Gilt again. This is my first ever complaint on any company worldwide, that's how frustrated I was with their lack of attention for trying to be a high end retailer. Shame on you Gilt. I hope this at least stops one person from buying. They sure lost me as a customer. If they paid for the postage I'd send them back the chiped glass, they never even bothered to try and look at the item, that must show how little they care. You buy it, it's yours, even if it's broken
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More gilt groupe reviews
- Great fashion - quick!!
- Gilt Groupe Shipping Review
- Order
- Order
- Gilt Group
- Excellent experience
- GILT GROUPE customer service
- GILT GROUPE: Terrible, TERRIBLE Company, a disgrace to American business, seriously
- Gilt Groupe Return
- Gilt is a Turkey for not telling me my Turkey shipped.
- Will my baby's crib ever be delivered?
- gilt city 40% off for fist purchase
Similar reviews
- Restoration Hardware Newport Beach Ca, poor quality towels
- Very poor product quality, poor customer service
- The poor service and quality of the brick
- Buxton Bag
- Bloomex - poor quality
- Poor quality merchandise
- quality is poor
- poor workmanship and service
- poor quality service
- Refund
- Poor Quality Service
- poor quality
- Poor Quality and Poor Customer Service
- No Service, Poor Quality Furniture
- Poor, poor customer service
- Poor Quality
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"Customer Service reps saw my review on MeasuredUp and answered my complaint through the MeasuredUp system. I am very happy that I got my refund." Jim H.
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
Thanks for reaching out to Gilt Groupe on Measuredup! We're so sorry to hear about this experience you've had, and would like to ensure you that this is not the Gilt way! We always try to offer high quality member support in addition to our quality merchandise. We completely understand where you're coming from! Any merchandise purchased on Gilt Groupe that arrives damaged is eligible for a return and full refund back to your original method of payment, including shipping charges. The satisfaction and safety of our members is our greatest priority, so you should always be taken care of. Please reach out to our dedicated customer support via email (support@gilt.com) or phone at (877) 280-0545. We look forward to properly supporting you and hearing more of your feedback! If you have a moment, we invite you to share your words on the support tab of our Facebook page. This will help us make sure that we are offer you and our other members the best support possible. We're here for you, and hope that you give us the opportunity to redeem ourselves in the future!
Best regards,
Kira
Member Support
Gilt Groupe