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gilt groupe Complaint - poor service from quality company
gilt groupe Complaint

gilt groupe Complaint


poor service from quality company

This review has been resolved or replied to by this company.
I've used Gilt Groupe for the past year and made several purchases. This past December I bought a picture frame with beveled glass that cost $150, it's for a relative's Birthday this August. I only bought it that far in advance due to the emails that Gilt sends out, it would have been the perfect gift. When I went to open the nicely boxed and linen wrapped frame, I noticed the beveled glass had chips, I even cut myself on the glass. I'm glad I opened it before wraping as a gift. I no longer use Guilt. They stand strongly behind their return policy & don't take into consideration that some folks may buy the right item for a future event. I've learned my leason & will never shop on Gilt again. This is my first ever complaint on any company worldwide, that's how frustrated I was with their lack of attention for trying to be a high end retailer. Shame on you Gilt. I hope this at least stops one person from buying. They sure lost me as a customer. If they paid for the postage I'd send them back the chiped glass, they never even bothered to try and look at the item, that must show how little they care. You buy it, it's yours, even if it's broken

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giltsupport says: (7 years ago)
Hi there,
Thanks for reaching out to Gilt Groupe on Measuredup! We're so sorry to hear about this experience you've had, and would like to ensure you that this is not the Gilt way! We always try to offer high quality member support in addition to our quality merchandise. We completely understand where you're coming from! Any merchandise purchased on Gilt Groupe that arrives damaged is eligible for a return and full refund back to your original method of payment, including shipping charges. The satisfaction and safety of our members is our greatest priority, so you should always be taken care of. Please reach out to our dedicated customer support via email (support@gilt.com) or phone at (877) 280-0545. We look forward to properly supporting you and hearing more of your feedback! If you have a moment, we invite you to share your words on the support tab of our Facebook page. This will help us make sure that we are offer you and our other members the best support possible. We're here for you, and hope that you give us the opportunity to redeem ourselves in the future!
Best regards,

Member Support
Gilt Groupe

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